e-Cart
Discover how Slicon Systems empowers businesses with innovative solutions, transforming challenges into success stories.
Client Overview
A growing eCommerce business was facing significant challenges in managing its delivery operations efficiently. Delays, lack of real-time tracking, and poor coordination between store staff and delivery personnel resulted in a subpar customer experience. To overcome these issues, the business partnered with Slicon Systems to integrate the E-Cart Delivery App into its operations.
Our Solution: Implementing the E-Cart Delivery App
Slicon Systems developed a tailored E-Cart Delivery App to streamline the entire process, ensuring real-time tracking, automated order assignments, and seamless communication. The key enhancements included:
✅ Automated Order Assignment – The app intelligently assigns orders to the nearest available delivery agent, reducing response time.
✅ Real-Time GPS Tracking – Customers and store owners can track orders live, ensuring transparency.
✅ Efficient Route Optimization – Delivery personnel receive optimized navigation, reducing delays.
✅ Instant Notifications & Updates – Customers receive alerts at every stage of their order’s journey.
✅ Delivery Confirmation & Feedback System – A smooth delivery process with customer ratings to improve service quality.
Results & Impact
📈 30% Faster Deliveries – Optimized order flow reduced delivery time significantly.
📈 40% Increase in Customer Satisfaction – Real-time tracking and timely updates enhanced user trust.
📈 20% Cost Reduction – Improved logistics reduced operational expenses.
📈 Higher Retention Rate – A smoother experience led to increased customer loyalty.
E-Cart App by Slicon Systems
E-Cart App is a powerful and feature-rich mobile application designed by Slicon Systems to streamline online shopping experiences. With a user-friendly interface, seamless navigation, and secure payment integrations, this app enables businesses to manage their eCommerce operations efficiently. From product listings to order tracking and customer engagement, E-Cart App offers a complete solution for modern online stores, ensuring a smooth and hassle-free shopping experience for users.
Dashboard Overview
Manage everything from categories, products, and orders to customers, delivery personnel, promo codes, and store settings all from a single, user-friendly admin dashboard. Simplify operations and enhance efficiency with E-Cart’s powerful management system.
Delivery App Flow
E-Cart ensures a seamless and efficient delivery process, enabling businesses to manage orders effortlessly while providing a smooth experience for delivery personnel and customers. Here’s a step-by-step breakdown of how the delivery app functions:
1. Order Placement
Customers browse the store, add products to their cart, and proceed to checkout. They can select delivery preferences, choose payment methods, and place the order. Once confirmed, the order is automatically assigned to the nearest available delivery personnel.
2. Order Notification for Delivery Personnel
The assigned delivery agent receives an instant notification about the new order, including details such as pickup location, customer address, and estimated delivery time. The agent can accept or reject the order based on availability.
3. Store Order Processing
The store prepares the order for dispatch. If multiple items are involved, the system ensures proper order management, reducing delays and optimizing delivery time.
4. Pickup by Delivery Agent
Once the order is ready, the delivery agent reaches the store or warehouse, verifies order details, and picks up the package. Real-time updates notify the customer that their order is on the way.
5. Secure Delivery to Customer
Upon arrival, the delivery agent hands over the package to the customer, ensuring a smooth transaction. If cash on delivery (COD) is selected, the agent collects the payment and updates the system.
6. Delivery Confirmation & Feedback
After successful delivery, the order status is updated in the app, and customers can leave feedback about their experience. Ratings and reviews help improve service quality and optimize future deliveries.
Customer Overview
1
Home Page
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Shop Page
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Menu
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Featured Products
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Advance Search
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Single Product
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Cart
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Address
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Checkout
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Payment Methods
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Order Placed
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Track Order
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Order Details
